# AI Phone Reception & Call Automation Source: https://webkms.com/solutions/ai-phone-reception > AI phone reception for small and mid-size businesses: 24/7 answering, appointment booking, call summaries, smart routing and automatic follow-up on every missed call. Most operations-heavy businesses lose more money to unanswered phones than to any marketing problem. We deploy a voice agent that answers on the first ring, knows your services, prices and hours, books into your calendar, and hands off to a human the moment a call deserves one. Pricing: From $59 / month USD. ## What changes in the first month - Every call answered in seconds — nights, weekends, holidays and lunch hours included - Appointments and site visits booked straight into the calendar you already use - Written summary, transcript and caller details in your CRM or spreadsheet within seconds of hang-up - Automatic SMS and email follow-up on missed calls, so a busy signal never becomes a lost customer ## Key facts - Webkms AI phone reception answers calls 24/7, books appointments, and logs a transcript and summary for every call. - Plans start at $59 USD per month plus a one-time setup fee; direct calendar booking is included from the Growth plan. - Businesses keep their existing phone number — calls are forwarded, so no phone system replacement is required. - Typical go-live is under one week, and often the same day for a single-location business. ## Why this work stays manual - **Voicemail is a leak, not a safety net:** Callers looking for a quote rarely leave a message; they call the next company on the list. Any call that reaches voicemail should be treated as revenue walking out the door. - **Your best people are your worst switchboard:** Owners, dispatchers and technicians get pulled off billable work to answer questions that are the same fifteen questions every week. - **Nothing gets written down:** Call details live in someone's head or on a sticky note, so follow-ups get missed and there is no record of what was promised. ## What the system does - **24/7 answering in your voice:** The agent is trained on your services, service area, pricing rules, hours and FAQs, and speaks in the tone your customers expect. Multiple languages are available on the same number. - **Appointment and site-visit booking:** Live calendar availability, buffer rules, travel time and confirmation messages — the caller gets a slot before they hang up. - **Qualification and lead scoring:** The agent asks the questions your estimator would ask, captures job details, and marks urgent or high-value calls so a human can call back first. - **Smart routing and live transfer:** Emergencies, existing customers and high-value accounts get transferred to the right person or on-call rotation; everything else is handled end to end. - **Missed-call and after-hours recovery:** Any call that goes unanswered anywhere in your phone system triggers an instant text-back, an email to the office and a task with the caller's details. - **Call intelligence dashboard:** Transcripts, recordings, categories, outcomes, booked-job counts and recurring questions — searchable, exportable and summarised for you every morning. ## How it goes live 1. **We map how calls should be handled:** One working session covers services, pricing guardrails, service area, escalation rules, calendars and what should never be promised on a call. 2. **We build and voice the agent:** We load your knowledge, choose a natural voice, and script the flows for new leads, existing customers, suppliers, spam and emergencies. 3. **We test against real calls:** We run scenario calls with your team, tune the language, and confirm every booking, transfer, note and follow-up lands where it should. 4. **You forward your number and go live:** Keep your existing number and phone system. We can answer everything, only overflow, or only after hours — your choice, changeable any time. ## Works with Your existing business number and carrier, Google Calendar and Outlook, CRMs, help desks and shared inboxes, Google Sheets, Excel and databases, SMS and email follow-up, Accounting and invoicing systems ## Most used in - [Quarries, Aggregates & Stone](https://webkms.com/industries/quarries-aggregates) - [Property Management & Real Estate Portfolios](https://webkms.com/industries/property-management) - [Field Service, Trades & Contractors](https://webkms.com/industries/field-service-trades) - [Accounting, Tax & Professional Services](https://webkms.com/industries/professional-services) - [Legal & Law Firms](https://webkms.com/industries/legal-law-firms) ## Products behind it - [AI Agent Portal — call logs, transcripts and billing](https://webkms.com/products/agent-portal): The Agent Portal is the software behind Webkms AI phone reception: a per-client portal with every call's recording, transcript, outcome and cost, plus per-agent billing — passwordless sign-in, no shared logins. - [Shopify Agent Connector](https://webkms.com/products/shopify-agent-connector): The Shopify Agent Connector is our middleware between AI agents and Shopify stores: agents look up order status and product details during a conversation, and create or update customer records without ever creating a duplicate. ## Case studies and blueprints - [Five brands, one automated back office](https://webkms.com/case-studies/multi-brand-ecommerce-back-office) (Case study) - [Every document filed, every renewal caught](https://webkms.com/case-studies/property-portfolio-document-routing) (Case study) - [Turning missed calls back into booked work](https://webkms.com/case-studies/missed-call-recovery) (Case study) ## Questions we get asked ### Will callers know they are talking to AI? It is a natural-sounding voice agent, and we recommend a short, honest introduction. In practice callers care that someone answered immediately, understood the request and booked them in. ### Do we have to change our phone system? No. You keep your number and your carrier. We take calls by forwarding — all calls, after-hours only, or only what your team does not pick up. ### What happens on a call the agent cannot handle? It transfers to your on-call person or takes a detailed message and immediately notifies your team by SMS and email with a summary and the caller's number. ### How fast can it be live? A single-location business can be answering calls the same week. Multi-location routing, complex pricing rules and CRM write-back usually take one to two weeks.