# Boltsolve — AI support desk Source: https://webkms.com/products/boltsolve > Boltsolve is our AI support desk: every channel lands in one queue, the AI classifies and investigates each ticket, prepares the actual fix, and waits for a human to approve before it ships and replies on the original thread. We built Boltsolve because our own clients kept asking for the same thing: not a prettier ticket queue, but tickets that get resolved. It reads what arrives, works out whether it is a bug, a request or a question, investigates the defect in the affected codebase, writes the change with tests, and then stops. A person approves, and only then does anything ship or get sent. ## At a glance - **Status:** Live and sold as a subscription - **Since:** 2026 - **Built for:** Software teams, agencies and platforms carrying support for products they maintain - **How you get it:** Buy it directly at boltsolve.com — monthly or annual, per workspace - **From:** $149 USD / month - **Live at:** [boltsolve.com](https://boltsolve.com) ## Key facts - Boltsolve is an AI support desk built and operated by Webkms, sold at boltsolve.com. - It ingests support email, extra team mailboxes, web forms and staff-raised tickets into a single queue, one ticket per conversation. - The AI classifies each ticket, sets urgency, investigates defects in the allowlisted codebase and prepares a reviewable fix with tests. - No change ships and no customer reply is sent without human approval; auto-resolution is opt-in per source and urgency. - Tenant data is isolated at the database level rather than by application filters. - Plans are Starter $149, Growth $449 and Scale $1,290 USD per month, with annual billing two months cheaper. ## The problem that made this exist Support tools are built around organising work, not finishing it. A ticket gets tagged, assigned, escalated and reported on long before anyone changes the line of code that caused it — so the queue grows even when everybody is busy. The teams we automate for are small. They do not need another dashboard to babysit; they need the first hour of investigation done before anyone sits down, and they need a hard stop before anything reaches a customer or a production branch. So the whole product is built around one rule: the AI proposes, a person decides. Every diagnosis, change and reply passes an approval queue, scoped to systems you explicitly allowlist, with the entire trail timestamped and attributed. ## Capabilities in production today - **One queue for every channel:** Published support addresses, extra team mailboxes, web and in-app forms, and tickets your own staff raise all arrive as one ticket per conversation, with replies threading back onto it. - **Classification and urgency from the language used:** Each arrival is read as a bug, a request or a question, attached to the right product, and given an urgency — an outage reads as urgent even when nobody typed the word. - **Investigation before anyone is paged:** For a defect, the AI opens the affected codebase, reproduces the fault, finds the cause and writes the fix as a reviewable change with tests, starting within seconds of the message landing. - **An approval gate that cannot be skipped:** Work stops with the diagnosis, the proposed change and what it touches. Approve, edit or decline. Routine categories can be pre-approved; sensitive ones never are. - **The customer gets an answer, not a status page:** Once approved, the change is released and the reply goes back on the original thread in your own words, and the ticket resolves with the full record of who decided what. - **Time tracked per ticket, rolled up per client:** Real time from first touch to resolution, aggregated by product and by client, so support becomes something you can bill, staff and forecast against. ## Numbers from live deployments - **Seconds:** From message received to work started - **One queue:** For every channel customers use - **100%:** Of changes gated behind human approval - **Per ticket:** Time tracked automatically for billing ## Works with Support addresses you already publish, Additional per-brand and per-product mailboxes, Web and in-app contact forms, Your existing code repositories, on an allowlist, Client-facing workspaces with their own logins ## The service behind it - [Document & Ticket Automation](https://webkms.com/solutions/document-automation) - [Email & Order Intake AI](https://webkms.com/solutions/email-order-intake) ## Most used in - [eCommerce & Multi-Brand Retail](https://webkms.com/industries/ecommerce) - [Accounting, Tax & Professional Services](https://webkms.com/industries/professional-services) ## Questions we get asked ### Is Boltsolve a Webkms product or a separate company? It is a Webkms product with its own brand and its own site. Webkms designs, builds and operates it, and you buy and manage the subscription at boltsolve.com. ### Can it change our software without asking? No. Approval is the default state, and work can only ever touch systems on your own allowlist — anything pointed elsewhere is refused and recorded rather than quietly run. ### Do our customers need an account? No. They keep emailing the address they already use. Accounts are only for the people working the queue, plus client workspaces on the Scale plan. ### Can Webkms run the desk for us? Yes. That is the Scale plan plus a Webkms engagement: we operate the queue, set the approval policies and report on resolution and billable time per client.