# What our AI receptionist handles across real businesses

Source: https://webkms.com/case-studies/ai-receptionist-client-results

From our client work (aggregate, no client names)

> The WebKMS AI receptionist answers real phone lines for small service businesses and for our own e-commerce company. Here is what that adds up to, with no client named.

## The challenge

Small service businesses (clinics, trades, home-care agencies, cleaners, law firms, décor studios) lose calls while staff are with patients, on job sites or in meetings. Most can't justify a full-time receptionist, and voicemail rarely gets a call-back.

## What we built

- **An AI receptionist on each business's existing number.** Each one is set up with that business's services, hours, service area and rules for when to hand a call to a person.
- **The same system on our own line.** It also answers the phone for our own e-commerce company, [EMR Shielding Solutions](https://webkms.com/case-studies/emr-shielding-solutions).

## Results (all-time, as of October 28, 2026)

- **About 1,840 calls** answered for client businesses in physiotherapy, HVAC, accessibility, home care, cleaning, law and décor.
- **About 3,960 calls** in total, including our own company's line.
- **Physiotherapy clinic:** **639 calls** since March 2026.
- **HVAC company:** **415 calls** since April 2026.

Client names are withheld.

## Tools used

WebKMS [AI Phone Reception & Call Automation](https://webkms.com/solutions/ai-phone-reception), on each client's existing phone number.

## FAQ

### What kinds of businesses use the WebKMS AI receptionist?

Small service businesses including a physiotherapy clinic, an HVAC company, an accessibility contractor, home-care agencies, a cleaning company, a law firm and a décor business, plus our own e-commerce company.

### How many calls has the WebKMS AI receptionist handled?

As of October 28, 2026, about 1,840 calls for client businesses, or about 3,960 including our own company.

### Does the AI receptionist replace the people at the business?

No. It answers on the business's existing number and handles routine calls, and the business's own team stays in charge of everything that needs a person.